1. Purpose of Agreement

This Master Client Agreement ("Agreement") outlines the terms under which KG Career Strategies ("Provider") delivers coaching, consulting, and related professional services to the undersigned individual or organization ("Client"). The purpose of this Agreement is to establish clear expectations, define the scope of services, and protect both parties through transparent, mutually understood terms consistent with Rhode Island law.

2. Scope of Services

Provider offers professional services that may include, but are not limited to:

• Career, leadership, executive, and job‑search coaching
• Life and identity‑centered coaching
• Communication and presentation coaching
• Organizational consulting and team development
• Workshops, trainings, and customized programs
• Other services mutually agreed upon in writing

All services are educational, developmental, and consultative in nature. Provider does not offer psychotherapy, medical treatment, legal representation, financial advising, or any other regulated professional service.

3. Independent Decision‑Making

Client acknowledges and agrees that:

• Provider does not make decisions on behalf of the Client.
• Client retains full responsibility for all personal, professional, and career decisions.
• Provider's role is to offer guidance, tools, and support—not directives or guarantees.

Any actions taken based on Provider's recommendations are voluntary and at the Client's own discretion.

4. Client Responsibilities

Client agrees to:

• Participate actively and honestly
• Complete agreed‑upon tasks, reflections, or exercises
• Communicate needs, concerns, or barriers
• Make independent decisions about their career, leadership, or personal development

Client acknowledges that progress depends on their engagement, effort, and follow‑through.

5. No Guarantee of Results

Client understands and agrees that Provider does not guarantee any specific outcome or result. Examples of non‑guaranteed outcomes include, but are not limited to:

• Job offers, promotions, or salary increases
• Admission to academic or professional programs
• Organizational change outcomes
• Performance evaluations
• Measurable personal or professional achievements

Outcomes depend on numerous factors outside Provider's control, including Client effort, market conditions, organizational dynamics, and external circumstances.

6. Limitation of Liability

To the fullest extent permitted by Rhode Island law:

• Provider shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to the services provided.
• Provider's total liability, if any, shall not exceed the total amount paid by Client for services under this Agreement.
• Client agrees to indemnify and hold Provider harmless from any claims arising from Client's decisions, actions, or use of information provided during services.

Nothing in this Agreement shall be interpreted to waive rights that cannot legally be waived under Rhode Island law.

7. Confidentiality

Provider agrees to maintain the confidentiality of Client information except:

• When disclosure is required by law
• When Client provides written consent
• When necessary to prevent imminent harm

Confidentiality in group programs, workshops, or organizational settings is subject to the inherent limitations of group environments.

8. Payment, Scheduling, and Policies

Client acknowledges that:

• Payment terms, cancellation policies, and refund policies are governed by the separate Pricing & Refund Policy.
• Missed or cancelled sessions are subject to those policies.
• Provider may pause or terminate services if Client violates policies or engages in conduct that interferes with the coaching or consulting process.

9. Refund & Cancellation Policy

A. Refunds

• All coaching and consulting services are non‑refundable once delivered.
• Packages are refundable within 48 hours of purchase if no sessions have been used.
• After 48 hours, unused sessions may be credited toward another service at Provider's discretion.

B. Cancellations & Rescheduling

• Sessions may be rescheduled with at least 24 hours' notice.
• Sessions cancelled with fewer than 24 hours' notice are considered missed and will be forfeited.
• Provider may reschedule sessions due to emergencies or unforeseen circumstances.

C. Expiration of Packages

• Packages expire six (6) months from the date of purchase unless otherwise agreed in writing.
• Expired sessions are forfeited.

D. Workshops & Group Programs

• Fees for workshops, courses, and group programs are non‑refundable once the program begins.
• If a program is cancelled by Provider, Client will receive a full refund or credit.

10. No Professional Client Relationship Beyond Scope

This Agreement does not create:

• A therapist–client relationship
• An attorney–client relationship
• A fiduciary relationship
• An employer–employee relationship

Provider's services are limited to the scope described in Section 2.

11. Termination

Either party may terminate this Agreement with written notice. Provider may terminate services if Client violates policies or engages in conduct that interferes with the coaching or consulting process. Unused sessions will be handled according to the refund policy in Section 9.

12. Entire Agreement

This Agreement constitutes the entire understanding between the parties and supersedes all prior verbal or written agreements. Any modifications must be made in writing and signed by both parties. If any provision is found unenforceable under Rhode Island law, the remaining provisions shall remain in full force and effect.

13. Acknowledgment

By signing or electronically agreeing, Client affirms that they:

• Have read and understand this Agreement
• Understand that no outcomes are guaranteed
• Agree with the refund and cancellation policies
• Agree to the selected services and associated fees
• Enter into this Agreement voluntarily